Support When It Counts!

High-quality scientific support with deep technical expertise, strong customer engagement, and a commitment to helping researchers optimize their use of Panlab's equipment.

On-Site Installs and/or Training Activity

Simple Behavior System*

Includes Up to 2 days on-site installation and training with one engineer; Includes Travel

TST-020

Complex Behavior System*

On-Site Advanced Operational Training with Software Training. up to 5 Days Training. All training days must be contiguous; Includes Travel

TST-021

1 Day of Onsite Training

Includes one day of on-site training with one engineer (No installation); Includes Travel

VivaMARS (1 rack)

Installation and Training Onsite for VivaMars (First day, 1 rack); Includes Travel

TST-024

VivaMARS (subsequent rack)

Installation and Training Onsite for VivaMars (each additional rack after the first one); Includes Travel

TST-025

Virtual Training or Training @ HB Site

Virtual Training for Behavioral Systems.  Quantity is equal to the number of training sessions; Approximately a half day.  

each Additional hour, can use TST-023

Training/Scientific/application Support - 1 Session (up to 2 hours)

Customers that reach out to TS for help, but needing scientific/study guidance or training

*Please reach out to Panlab with any questions or help to determine what a simple vs complex behavior system for training is by completing this Panlab Contact Form. 

1 year Extended warranty

Extends the warranty of the system for another 1 year.  For a total of 3 years, since the products come with a 2-year warranty

2 year Extended warranty

Extends the warranty of the system for another 2 year.  For a total of 4 years, since the products come with a 2-year warranty

3 year Extended warranty

Extends the warranty of the system for another 3 year.  For a total of 5 years, since the products come with a 2-year warranty

SOFTWARE ONLY

1 year warranty